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What's the Job

The Craft · Track 11

What's the Job

Acoustic Soul · Warm, revelatory, intimate

Bob Moesta · The ultimate guide to JTBD

JTBDcustomer empathyproduct strategy
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“A struggling moment causes demand. Most people think they create a product and that creates demand.”- Bob Moesta

The Story Behind This Song

A condo developer couldn't sell units. Retirees said 'we don't need a dining room' but every sale fell through at six weeks. Bob sat across from them and asked not what they wanted but what they'd lost. That dining table held their life in oak. He cut the bedroom and added the table. They moved the week they knew it'd fit.

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Based on

The ultimate guide to JTBD
Bob MoestaPodcast
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