“People trust the things they'll never see.”- Katie Dill
Katie Dill arrived at Stripe planning to make bold changes. Instead, her first 90 days became an intervention — five designers telling her everything she'd gotten wrong. Her Penn Station vs. Grand Central comparison became famous: identical function, but Grand Central makes you feel something. She keeps a Post-It note by her bed that says 'Tomorrow is today' — a reminder that craft compounds daily.